已有 702 次阅读 2018-4-16 17:06 |个人分类:科学感想|系统分类:博客资讯


To examine feedback, Krogerus and Tschappeler adapt the consultant's favourite tool, the matrix, to examine feedback along two axes - "negative" and "positive" on the one hand and "constructive" and "destructive" on the other. This creates four types of feedback:

  1. Negative, destructive feedback. The individual is simply told the idea is bad without being offered an explanation or alternative.

  2. Negative, constructive feedback. The employee is told they are wrong and then is presented with the correct answer.

  3. Positive, destructive feedback. This is where a manager, conscious about appearing too negative, starts off saying something positive only to undermine it later and provide a different view.

  4. The appreciative response. This is about finding the one thing in a proposal that works and building on that. Derived from the "appreciative inquiry" method associated with David Cooperrider, the management academic and founder of the Taos Institute, it requires concentrating on the strengths, positive attributes and potential or an organization or person rather than weaknesses.


Is There Such A Thing As Constructive Criticism?

Is There Such A Thing As Constructive Criticism? -

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The Art of Constructive Criticism | Psychology Today



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