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绿色品牌真实性对电子口碑传播意向的影响:一个有调节的中介模型

已有 2060 次阅读 2021-9-4 16:19 |系统分类:论文交流

(引用格式:Xu, Y., Du, J., Shahzad, F., Li, X. (2021). Untying the Influence of Green Brand Authenticity on Electronic Word-of-Mouth Intention: A Moderation–Mediation Model. Front. Psychol. 12:724452. https://doi.org/10.3389/fpsyg.2021.724452

摘要:Green brands have made considerable strides in recent years; however, their validity has been questioned due to green brand fraud. However, the influence of green brand authenticity on consumer online behavior is still lacking in the e-commerce boom era. This article presents a theoretical framework based on trust and self-determination theory to investigate the influence of green brand authenticity on electronic word-of-mouth (eWOM). The conclusions are drawn from an empirical examination of 292 valid responses. Green brand authenticity influences eWOM intent, which is mediated through brand trust. Self-concept consistency has a moderating effect on the relationship between green brand authenticity and brand trust. The findings paved the way for future green brand development, notably in terms of publicity and promotion. This article also describes its theoretical and management significance, limitations, and future research directions.

关键词:green brand authenticity, electronic word-of-mouth, brand trust, self-concept consistency, green development



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